Commvault for Backup
Tried and tested, Enterprise grade backup solutions from Commvault, fully managed and supported by Harbor.
Harbor are an established and reliable CommVault specialist with extensive experience in designing, implementing, supporting and managing Commvault infrastructures on a global scale.
CommVault enables customers to have an enterprise solution that ensures data availability and recovery for all workloads wherever they are, across both cloud and traditional on-premise environments.
CommVault Backup & Recovery gives us the ability to recover entire systems, separate instances, applications or granular single files through a single interface, allowing our customers to spend less time administering and more time focusing their time on other critical tasks.
CommVault have an established 20 year history within the Backup and Data Protection marketplace, so for customers requiring tried and tested technology with proven results, CommVault will deliver.
CommVault supports a wide range of disparate and legacy systems, so if you require an Enterprise backup solution to protect data across varied systems, a CommVault solution delivers the swiss army knife you need.
Commvault Support Service (CASP)
The Harbor Commvault Support Service is authorised and certified by Commvault and is known as Commvault Authorised Support Partner (CASP). Our CASP service is a superior service and commercially advantageous to that provided by Commvault directly, whereby Harbor take ownership of the support contract and its delivery for our customers.
Customers have access to all the latest software updates, revision levels and rapid escalation into Commvault, as they would have with a direct agreement, but with the added benefits highlighted below.
The Support Service delivers responsiveness, ownership of issues and direct access to Commvault specialists. When our customers log a call with Harbor Support they can expect:
To speak to expert 3rd line Commvault specialists
Access to named Commvault specialists
SLA driven time to action
Incident activity tracking and automated electronic updates
Issue ownership from start to finish
Onsite support for critical incidents
Rapid escalation into Commvault where required
Service reviews and health checks